Need a hand with OtterMove? Have a question, spotted something that doesn’t look right, or want to share feedback? We’d like to hear from you at hello@ottermove.com.
What helps us help you
- Your iPhone model and iOS version.
- The OtterMove version, once the app is released.
- What you expected and what happened. A screenshot is useful.
- For a wrong bus time or route: the bus stop or route, the time, and what the app showed.
Before you send a screenshot, hide anything personal in it, such as your home address, Favourites or email addresses. Please do not send other personal details unless we ask.
Quick fixes
- No routes from where you are. Check that Location is allowed for OtterMove in iPhone Settings, or type a start point instead.
- Missing or old bus times. The app needs an internet connection and marks out-of-date times. Try again in a moment.
- Weather or haze not showing. It needs an internet connection too.
- Steps not counting. Check that Motion & Fitness is allowed for OtterMove in iPhone Settings.
Good to know
OtterMove is in development and not yet on the App Store. Until release, support covers questions about the project and this website. See Data & accuracy for what the app can and cannot tell you.
If you encounter an otter that is injured, trapped or in distress, call the NParks Animal Response Centre at 1800-476-1600. The helpline operates 24 hours a day. Do not attempt to handle or move the animal yourself.
The small print
OtterMove is made by Asymmetree Pte. Ltd., Singapore.